Delivery

1. Where do we ship and how much do we charge?
   
   We ship within Melbourne metro areas, as well as regional and interstate addresses within Australia. The delivery rate will be calculated based on the distance traveled from the point of dispatch and the delivery service chosen.
   
   We will take orders from overseas buyers, but will only ship to Melbourne metro areas, regional and interstate addresses, Australia-wide.
   The freight costs are worked out upon checkout, based on the delivery address of the recipient and the delivery service chosen.
   
   **Delivery is not available to any postcodes within the Northern Territory.
   
   In line with our commitment to the Responsible Service of Alcohol (RSA) and as a signatory of Retail Drinks Australia’s Online Code of Conduct, there are several postcodes in Australia to which we do not deliver under any circumstances. 
   
   Non delivery postcodes include: 4605, 4713, 4816, 4830, 4871, 4874, 4875, 4876, 4892, 4895, 5680, 5690, 5700, 5701, 5710, 5723, 5724, 5734,6429, 6430, 6431, 6432, 6435, 6436, 6437, 6438, 6440, 6442, 6635, 6638, 6639, 6640, 6642, 6701, 6705, 6707, 6710, 6711, 6712, 6713, 6714, 6716, 6718, 6720, 6721, 6722, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6751, 6753, 6754, 6758, 6760, 6761, 6762, 6765, 6770, 6798, 6799.
   
2. Who delivers your order?
   
   We use AusPost for Interstate, Regional and out of area suburbs. Go People delivers within Melbourne metro.
   Please note we are not able to guarantee delivery at a specific time of day. Our drivers and courier partners do not provide same-day or next-day delivery services to Interstate or regional parts of Australia or to International markets. Go People Express will be the delivery provider should the Express, next business day option be chosen. Goods can only be successfully delivered  if someone is home over the age of 18 years, to accept the delivery. Good cannot be left at the address without being signed for.  In the circumstance of the goods not being received by the recipient within five days of the chosen dispatch date, Grand Cru wines will contact our third-party logistics company to launch an investigation. We aim to provide a resolution within 24 hours of the investigation launch. We cannot send to PO Boxes.
   
3. Receipt of deliveries
   
   Orders will only be left at the nominated delivery address if there is someone over 18 years of age home to sign for the delivery.
   
4. What if I won’t be home?
   
   We cannot leave a delivery of alcohol at the specified delivery address if the recipient is not at home, able to show ID (if required) and sign for the delivery.
   
5. Third-party courier service
   
   Due to the reliance on third-party courier services, Grand Cru wines cannot be held responsible for delays during transit. Whilst every care is taken to ensure accurate and safe delivery, we cannot guarantee unforeseen circumstances, such as damage or delay that results in an order not arriving at a certain time or place. Once an order has been delivered to a concierge or front desk (if delivery instructions clearly request this) at the address specified, we cannot be held responsible for the goods getting to the recipient. In the event there is no-one available to accept the delivery, the goods will be returned to Grand Cru wines HQ and a re-delivery fee will apply. In the unfortunate event of a delay or delivery issue, Grand Cru wines will work with the customer to assist in resolving any issues that may be a result of a third-party failure.
   
6. Undeliverable items
   
   An order is considered as undeliverable if (i) the recipient’s address is incomplete, incorrect, or cannot be located, (ii) there is no one at home to receive the delivery or (iii) the delivery is refused by the recipient before opening the package.
   
   All undeliverable orders will be returned to Grand Cru wines HQ where the customer will be liable for all charges and fees incurred in returning, storing, or re-delivery of an undeliverable order.

Units and apartment buildings

Couriers sometimes face problems with delivering goods to units and apartment buildings which can result in deliveries arriving late, going missing, or being returned to Grand Cru wines HQ. 

If orders are being delivered to an apartment or unit address, the customer is responsible for ensuring that the recipient will be available on the day to receive the order. 

If the recipient is not home and the courier cannot gain access to the building or successfully contact the recipient to leave the order, the order will be deemed ‘undeliverable’ and be returned to Grand Cru wines HQ where the customer will be liable for all charges and fees incurred in returning, storing, or re-delivery of an undeliverable order.

Incorrect and incomplete addresses

Please be very careful in providing us with correct, complete, and up-to-date address and contact number information for the recipient of the order. 

If you provide us with an incorrect or incomplete address and we deliver your order as per your instructions, we can accept no responsibility for the mistake. 

If we are unable to deliver to an incorrect or incomplete address and the order is returned to Grand Cru wines HQ, we can redeliver but the customer will incur an additional delivery charge as well as a product replacement fee for any perishable items that need to be replenished. 

Please be very careful in providing the correct mobile phone number for the recipient of the order (even if the delivery is a gift), to ensure the delivery driver can contact the recipient about the delivery when they are nearby, to ensure the order is delivered successfully.